Collector Job Summary:

The Collector position will perform recovery efforts to minimize losses on accounts that are identified as being delinquent. In addition, this team member may be responsible for general customer service questions including daily interest accrual, pay dates, and due date changes requests. In the Collector role, customer accounts may be assigned monthly. The Collector may use both an auto dialer and manual dialing to contact and negotiate with customers.

Job Duties

  • Reviews, monitors, and engages with a high volume of customers per day

  • Reviews delinquent accounts daily and maintains portfolio delinquency at or below established guidelines for assigned job duties

  • Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes

  • Meets individual and departmental objectives set by department management

  • Strives to continuously improve the quality and productivity of work

  • Notifies management of accounts needing additional attention

  • Ensures compliance with Fuel’s policies, procedures, state and federal laws, regulations, and standards

  • Other duties as assigned

Education And Work Experience

  • High School Diploma or equivalent College degree preferred

  • Zero (0) to three (3) years of collections experience or equivalent education and training is required

  • Bilingual is a plus

  • Experience in the finance or credit industry a plus

  • Familiarity with indirect loan documentation, i.e. contracts, ancillary products, certificates, bankruptcies is preferred

  • A working knowledge of automobile finance, collections, loan services, and/or specialty areas preferred

Fuel Capital Group Inc. is an Equal Opportunity Employer

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